Training Specialist (NJ)
Description
Dealertrack, a Cox Automotive Brand, is currently looking for a Training Specialist with 2
years' experience to join our Training and Organizational Development team. This is a field based position with the territory being New Jersey.
The Training Specialist will plan, coordinate, schedule and present training on Dealertrack RTS products using various delivery mechanisms, instructor lead webinars, One on One online instruction, and developing recorded instructional guides for self-directed training by clients. The training team member must be able to communicate technical information to users in non-technical, clear terms, develop, produce and distribute training materials on-line and in written form; develop, evaluate, and assemble training classes, training materials, and handouts; provide follow-up support and further training assessment to users. Perform monthly statistical analysis on clients' utilization of Dealertrack services. Develop a plan of action for accounts requiring additional support, training consultation services, consult with account personnel and recommend process changes that will enable client to maintain compliance with state DMV rules and regulations.
Your Role:
Perform initial onsite and web based product training for customers on the use of the Online Registration System (OLRS).
Present additional product trainings for existing users in order to drive product utilization.
Create eLearning training content.
Administrative tasks; recording activities & maintaining current status of installation assignments.
Maintain knowledge of standard operation procedures and company practices. Conduct follow-up product training for customers as required.
Perform follow-up calls to customers.
Assess clients' current workflow and develop process change plans in order to incorporate Dealertrack applications into clients current operating process.
Work with cross functional teams to help identify new product development and opportunities to improve the client service experience.
Qualifications
Required
Experience:
Bachelor's Degree in Training and Development or Business Management.
2-4 years' experience in Automotive Retail, State DMV or technical training.
Automotive retail experience, F&I or title and registration experience preferred but not necessary.
Training Specialist with a minimum of 2 years of experience. Experience delivering training using remote tools required.
Experience with Wikis, and Learning Management Systems and Knowledge base system preferred.
Must have the proven ability to write and chart process/workflow, reports, manuals and training documentation presenting technical ideas in simple language.
Excellent writing skills, technical writing experience preferred.
Ability to independently manage projects with a proven track record of managing multiple deliverables.
Working knowledge of MS Word, Excel, PowerPoint, Salesforce, SharePoint.
Some computer setup and assembly experience preferred but not necessary.
Ability to learn and educate users on DMV business rules and regulation and to maintain current with state SOP changes, mandates and legislation.
Must have a valid driver's license and be able to travel. Extensive driving is required. Trips may include overnight stays and air travel.
Must be available for a flexible schedule, including frequent regional travel and regular overnight stays, occasional travel to corporate offices, driving an average of 2,500 miles per month.
Travel Required: 50%
About us:
As a part of the Cox Automotive family, Dealertrack provides market leading digital solutions for automotive retail. Our unique ability to combine dealer perspectives, consumer insights, and technologist-fueled innovations has helped us create a marketing, sales, and operations platform that together with the largest online credit application in North America is enabling the transformation one of the world's most important and dynamic industries. We help car shoppers shop and buy the way they prefer, through our Dealertrack and Dealer.com-branded products, helping dealerships optimize their business. And it's all thanks to the agile, inventive, and insightful group of team members we've been able to bring together throughout the past decade and a half.
About Cox Automotive
Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader , Dealer.com , Dealertrack , Kelley Blue Book , Manheim , NextGear Capital , vAuto , VinSolutions , Xtime , incadea and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.
Organization: Cox Automotive
Primary Location: US-NJ-Edison-505 Thornall St
Employee Status: Regular
Job Level: Individual Contributor
Shift: Day Job
Travel: Yes, 50 % of the Time
Schedule: Full-time
Unposting Date: Ongoing
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Dealertrack, a Cox Automotive Brand, is currently looking for a Training Specialist with 2
years' experience to join our Training and Organizational Development team. This is a field based position with the territory being New Jersey.
The Training Specialist will plan, coordinate, schedule and present training on Dealertrack RTS products using various delivery mechanisms, instructor lead webinars, One on One online instruction, and developing recorded instructional guides for self-directed training by clients. The training team member must be able to communicate technical information to users in non-technical, clear terms, develop, produce and distribute training materials on-line and in written form; develop, evaluate, and assemble training classes, training materials, and handouts; provide follow-up support and further training assessment to users. Perform monthly statistical analysis on clients' utilization of Dealertrack services. Develop a plan of action for accounts requiring additional support, training consultation services, consult with account personnel and recommend process changes that will enable client to maintain compliance with state DMV rules and regulations.
Your Role:
Perform initial onsite and web based product training for customers on the use of the Online Registration System (OLRS).
Present additional product trainings for existing users in order to drive product utilization.
Create eLearning training content.
Administrative tasks; recording activities & maintaining current status of installation assignments.
Maintain knowledge of standard operation procedures and company practices. Conduct follow-up product training for customers as required.
Perform follow-up calls to customers.
Assess clients' current workflow and develop process change plans in order to incorporate Dealertrack applications into clients current operating process.
Work with cross functional teams to help identify new product development and opportunities to improve the client service experience.
Qualifications
Required
Experience:
Bachelor's Degree in Training and Development or Business Management.
2-4 years' experience in Automotive Retail, State DMV or technical training.
Automotive retail experience, F&I or title and registration experience preferred but not necessary.
Training Specialist with a minimum of 2 years of experience. Experience delivering training using remote tools required.
Experience with Wikis, and Learning Management Systems and Knowledge base system preferred.
Must have the proven ability to write and chart process/workflow, reports, manuals and training documentation presenting technical ideas in simple language.
Excellent writing skills, technical writing experience preferred.
Ability to independently manage projects with a proven track record of managing multiple deliverables.
Working knowledge of MS Word, Excel, PowerPoint, Salesforce, SharePoint.
Some computer setup and assembly experience preferred but not necessary.
Ability to learn and educate users on DMV business rules and regulation and to maintain current with state SOP changes, mandates and legislation.
Must have a valid driver's license and be able to travel. Extensive driving is required. Trips may include overnight stays and air travel.
Must be available for a flexible schedule, including frequent regional travel and regular overnight stays, occasional travel to corporate offices, driving an average of 2,500 miles per month.
Travel Required: 50%
About us:
As a part of the Cox Automotive family, Dealertrack provides market leading digital solutions for automotive retail. Our unique ability to combine dealer perspectives, consumer insights, and technologist-fueled innovations has helped us create a marketing, sales, and operations platform that together with the largest online credit application in North America is enabling the transformation one of the world's most important and dynamic industries. We help car shoppers shop and buy the way they prefer, through our Dealertrack and Dealer.com-branded products, helping dealerships optimize their business. And it's all thanks to the agile, inventive, and insightful group of team members we've been able to bring together throughout the past decade and a half.
About Cox Automotive
Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader , Dealer.com , Dealertrack , Kelley Blue Book , Manheim , NextGear Capital , vAuto , VinSolutions , Xtime , incadea and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.
Organization: Cox Automotive
Primary Location: US-NJ-Edison-505 Thornall St
Employee Status: Regular
Job Level: Individual Contributor
Shift: Day Job
Travel: Yes, 50 % of the Time
Schedule: Full-time
Unposting Date: Ongoing
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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