Operations Services Coordinator - Tutoring
Company Name:
The Princeton Review
JOB
Summary:
Bring your stellar customer services skills and be part of The Princeton Review team! Learn to showcase the company's most exclusive and elite private tutoring products for all high school and graduate level clients. Create sales, marketing, operations and customer service platforms to lead The Princeton Review's tutoring division throughout New Jersey. Work diligently with a local team to provide exceptional customer service, drive interest in The Princeton Review's tutoring programs and resources and help hundreds of aspiring high school and college students reach their educational goals.
ABOUT THE PRINCETON REVIEW:
Founded in 1981, The Princeton Review ( ) is a privately held education services company headquartered in Framingham, MA. The Company has long been a leader in helping college and graduate school-bound students achieve their education and career goals through its test preparation services, tutoring and admissions resources, online courses, and more than 150 print and digital books published by Random House, Inc. The Princeton Review delivers its programs via a network of more than 5,000 teachers and tutors in the U.S.A., Canada, and international franchises. The Company also partners with schools and guidance counselors worldwide to provide students with college readiness, test preparation and career planning services.
Essential Functions:1.Manage tutoring programs for all high school and graduate level programs.2. Deliver excellent student service, especially by responding to customer inquiries, matching tutors with students, and intervening as necessary to address problems or to add value to the student experience.3.Understand local trends and assist in developing strategies and tactics to respond to market changes.4.Execute market strategy in partnership with national and local teams.5.Work with Operations Manager to achieve the financial and quality objectives. Maintain an operations budget as well as analyze budget issues.6. Maintain quality of tutors by participating in teach-backs, monitoring evaluations, and executing regular performance reviews.7. Oversee all tutor payroll processing and approval.8. Work closely with Territory Managers to upsell tutoring to existing customer base.9. Manage effective tutor communication by posting office updates and course curriculum updates/retraining.10.Other duties as assigned.
, Requirements:
Qualifications:1. Bachelor's Degree required. Recent college grads encouraged!2. Strong written and oral communications skills; including public speaking3. Excellent supervision, analytical, and organizational skills4. Strong ability to manage multiple projects on tight deadlines and prioritize appropriately5. Ability to work collaboratively to achieve objectives6. Strong track record of delivering strong customer service
Equal Opportunity Employer
Requisition Number: TPRPRI3122
Job Title: Operations Services Coordinator - Tutoring
Department: Corp Ops-Princeton
Job Type: Full Time - Permanent
City: Edison
State / Province: New JerseyEstimated Salary: $20 to $28 per hour based on qualifications.
The Princeton Review
JOB
Summary:
Bring your stellar customer services skills and be part of The Princeton Review team! Learn to showcase the company's most exclusive and elite private tutoring products for all high school and graduate level clients. Create sales, marketing, operations and customer service platforms to lead The Princeton Review's tutoring division throughout New Jersey. Work diligently with a local team to provide exceptional customer service, drive interest in The Princeton Review's tutoring programs and resources and help hundreds of aspiring high school and college students reach their educational goals.
ABOUT THE PRINCETON REVIEW:
Founded in 1981, The Princeton Review ( ) is a privately held education services company headquartered in Framingham, MA. The Company has long been a leader in helping college and graduate school-bound students achieve their education and career goals through its test preparation services, tutoring and admissions resources, online courses, and more than 150 print and digital books published by Random House, Inc. The Princeton Review delivers its programs via a network of more than 5,000 teachers and tutors in the U.S.A., Canada, and international franchises. The Company also partners with schools and guidance counselors worldwide to provide students with college readiness, test preparation and career planning services.
Essential Functions:1.Manage tutoring programs for all high school and graduate level programs.2. Deliver excellent student service, especially by responding to customer inquiries, matching tutors with students, and intervening as necessary to address problems or to add value to the student experience.3.Understand local trends and assist in developing strategies and tactics to respond to market changes.4.Execute market strategy in partnership with national and local teams.5.Work with Operations Manager to achieve the financial and quality objectives. Maintain an operations budget as well as analyze budget issues.6. Maintain quality of tutors by participating in teach-backs, monitoring evaluations, and executing regular performance reviews.7. Oversee all tutor payroll processing and approval.8. Work closely with Territory Managers to upsell tutoring to existing customer base.9. Manage effective tutor communication by posting office updates and course curriculum updates/retraining.10.Other duties as assigned.
, Requirements:
Qualifications:1. Bachelor's Degree required. Recent college grads encouraged!2. Strong written and oral communications skills; including public speaking3. Excellent supervision, analytical, and organizational skills4. Strong ability to manage multiple projects on tight deadlines and prioritize appropriately5. Ability to work collaboratively to achieve objectives6. Strong track record of delivering strong customer service
Equal Opportunity Employer
Requisition Number: TPRPRI3122
Job Title: Operations Services Coordinator - Tutoring
Department: Corp Ops-Princeton
Job Type: Full Time - Permanent
City: Edison
State / Province: New JerseyEstimated Salary: $20 to $28 per hour based on qualifications.
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